How this enquiry form works
The form below asks for three things: a name, an email address for reply, and a message. The name tells the supplier who is writing, the email address tells the supplier where to reply, and the message carries the order questions. No other field is required, and no personal title or company registration detail is asked for, because none is needed for the supplier to answer the questions. A message that is short but complete, naming line, application and quantities, will receive a more direct answer than a long message that names none of them.
The form is sent to the company through the enquiry service named in the form action, and the company contact details on this site are telephone 0086-731-89702586 and email [email protected]. Those two details are company details, not personal details, and no individual name or title is published as a contact. If the reply address in the message differs from the address used to send the form, the message should say so plainly, so that the reply goes to the address where it will be read.
What a complete enquiry message contains
A complete enquiry message opens with the pipe line, choosing one of the six lines on this site or stating plainly that a different line is wanted. It then names the application, choosing one or more of the five directions on this site, and states the quantities where they are known. Where a size is wanted, it names the size in the terms used on the line page. Where a destination exists, it names the destination. Where a date exists by which the items are needed, it states that date. Each of those facts narrows the reply, and together they allow the supplier to answer quantity terms, timing, trade terms, payment method and documents for the items named.
A message that lacks quantities or a destination can still be sent, but it should say so and ask what information the supplier needs before those points can be discussed. A message that names a line without an application will need a second message before the commercial points can be answered. The enquiry checklist page collects these questions in order, and a buyer who works through that page before writing will find that the message almost writes itself, because each checklist question becomes one sentence of the message.
Questions that belong in the same message
Quantity terms, timing, trade terms, payment method and documents should all be asked about in the same message, for the same items, rather than spread across separate messages. Splitting them produces fragmented answers that are hard to check against the order, while gathering them produces a single reply that can be checked as a whole. Certificates in particular should be asked about for the items named, because this site uses only the general wording that certificates are available upon request, and a document answer depends on the item and the destination it concerns.
Where the enquiry covers more than one line or more than one application, the message should separate the lines and applications into parts, with quantities and sizes under each part, rather than mixing them into a single list. A part-by-part message allows the supplier to answer part by part, and allows the buyer to check each part against the order it concerns. The scaffolding and hollow section guides, the application pages and the comparison pages all return to this part-by-part discipline, because it is the discipline that prevents the most common enquiry error, which is to ask a general question and receive a general answer.
Certificates available upon request. Please confirm the minimum order quantity in your inquiry before placing an order. Please confirm the lead time with the supplier before placing an order. Please confirm the trade terms and payment method before confirming an order.